Compass Education - Network outage – Incident details

All systems operational

Network outage

Resolved
Major outage
Started 5 months agoLasted about 8 hours

Affected

Supporting Services

Major outage from 10:51 PM to 5:56 AM, Operational from 5:06 AM to 5:56 AM, Major outage from 5:56 AM to 5:58 AM, Operational from 5:56 AM to 5:58 AM, Degraded performance from 5:58 AM to 6:05 AM, Operational from 5:58 AM to 6:05 AM, Degraded performance from 6:05 AM to 6:29 AM, Operational from 6:05 AM to 6:29 AM

Payment Services

Major outage from 10:51 PM to 5:06 AM, Operational from 5:06 AM to 6:29 AM

Kiosk Services

Major outage from 10:51 PM to 5:58 AM, Degraded performance from 5:58 AM to 6:29 AM

Compass Website

Major outage from 10:51 PM to 5:06 AM, Operational from 5:06 AM to 6:29 AM

CompassPay

Major outage from 10:51 PM to 5:06 AM, Operational from 5:06 AM to 6:29 AM

Phone Support

Major outage from 10:51 PM to 5:58 AM, Operational from 5:58 AM to 6:29 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.